FAQ

(0)

Delivery

- What are my delivery options, shipping costs and delivery times?
  For an overview of all delivery options, corresponding shipping costs, and current delivery times, please visit the following information page:
  https://funcaps.com/info/bezorginformatie.html
- What happens if my order does not arrive?
  For all shipping methods with track & trace, we offer delivery guarantee. This means that if your order is not delivered, we will initiate an investigation. Depending on the outcome, you will either receive a replacement shipment or a refund.
  
  If you choose the "Stamp Shipment" shipping option, we do not offer compensation in case of loss or non-delivery, and your order will not be resent. This method has no track & trace or sender information, so unfortunately, no investigation is possible.
  
  However, you can confidently choose this affordable shipping option — it's extremely rare for an order sent this way not to arrive.
- My package has been shipped but hasn’t been scanned by PostNL yet?
  Our packages are picked up daily at 4:30 PM. They are scanned later at the PostNL depot. Sometimes this scan occurs later than usual.
  
  Don’t worry — this does not mean your order hasn’t been shipped. The package is on its way; only the first scan may be delayed.
- My letterbox package says “Delivered”, but I haven’t received it. What should I do?
  Letterbox packages can sometimes be delivered up to 72 hours after the delivery notification. This happens when the courier hands it off to the regular mail carrier during busy times, which may cause a short delay in delivery.
  
  ⚠️Note: these hours only count on business days.
  
  We recommend being patient a little longer. In most cases, the package is still delivered within this timeframe. If it hasn’t arrived after 72 hours, please contact our helpdesk.
- Do you ship outside the Netherlands?
  No, we currently only ship within the Netherlands.

Products

- Are your research chemicals suitable for human consumption?
  No. Our research chemicals are sold strictly for research purposes only and are not intended for human consumption.
  
  Our customer service team is not allowed to give any advice regarding use or applications outside of this scope.
- What is the purity of your research chemicals?
  The research chemicals we offer always have a purity of 98% or higher.
- Are your products legal?
  Yes, all products offered on our website are fully legal within the Netherlands.
  
  We strictly adhere to all applicable laws and regulations.
- In which amount are your products sold?
  The amount per product is always listed in the product description.
  
  ⚠️Note: The term "pellet" is a common industry term and simply means one pill. Some customers confuse this with a "pallet," but this is not the case.
- Do you offer discount codes?
  We do not use discount codes. However, you can earn automatic discounts through our loyalty program, see all info on that over here:
  
  https://funcaps.com/info/loyalty-programma.html
- Are there any ongoing promotions?
  We send out newsletters several times a month with very attractive promotions. Make sure to subscribe so you don’t miss out!
  
  Outside of that, you can also receive a discount by making use of our loyalty program, more info on that, and a button to subscribe for the newsletter can be found here.
- Do you sell 2-MMC or other banned substances?
  No. We never sell, and in no way provide, any products that are illegal under Dutch law.
  
  All products on our website are 100% legal and intended for research purposes.

Payments

- How can I pay?
  You can pay via:
  - Direct Bank Transfer (works like iDeal, supports most banks in most countries)
  - Manual bank transfer
  - Cryptocurrencies
- Which cryptocurrencies do you accept?
  We accept the following cryptocurrencies:
  • Bitcoin
  • Litecoin
  • Dash
  • Dogecoin
  • Ripple
  • Monero
  • Ethereum
  • LISK
  • Zcash
  • USDT
  • ADA
  • TRON
  • vEuro
  • USD Coin
  • Solana
  • Binance Coin
  • Banckrypto
  • USDT TRC20
  
  ⚠️Important:
  Make sure to select the correct network when sending your payment. If you send a cryptocurrency via the wrong network, your payment may be permanently lost. Always double-check before sending.
- What is your bank account number?
  We don’t have a fixed bank account number.
  
  All our manual transfers are processed by our payment provider, and the account number may vary.
  
  Always use the payment details you receive after placing your order (if paying via manual bank transfer).
- I paid, but haven’t received a confirmation yet?
  Payment confirmations are usually sent within a few minutes to a few hours.
  
  If you haven’t received one after 4 hours, and you paid via manual bank transfer, please check if you included the correct payment reference.
  
  Forgot the reference? Contact us immediately so we can process your payment manually.
- Do I need to send proof of payment to your helpdesk?
  No, that’s not necessary — unless you forgot to include your payment reference. See the question here below if that is the case.
- I forgot to add my order number to the bank transfer. What should I do?
  No problem. You can still provide your order number as a reference. Please send your proof of payment along with the correct order number to our helpdesk.
  
  You can also contact us quickly via WhatsApp by pressing here.
- How long does it take for my bank transfer to be processed?
  If you pay from a Dutch bank, the payment is usually received by us immediately.
  
  If paid before 4:30 PM, the payment will be processed the same day and your order will be shipped that day.
  For international bank transfers, it may take up to 48 hours for the payment to reach our account. Once received, it will be automatically processed and your order shipped as soon as possible.
  
  Once you receive an invoice by email, this means your payment has been successfully processed.
  
  ⚠️Important: Always include the payment reference in your transfer description to avoid delays.

Wholesale

- Can I also contact you for larger quantities?
  Bulk discounts are listed on the product page for all products. If you’re interested in a larger amount than what is shown in the volume discount tiers, you can contact us to discuss whether a better price is available.
  
  For more information, feel free to message us via WhatsApp or email us at [email protected]